EMG stands out for its unwavering commitment to providing a complete and top-notch service.

Thanks to EMG global presence, customers receive efficient and personalized assistance worldwide.

The quick delivery of spare parts and technical support reflects EMG dedication to meeting customer needs.

Supervised by EMG, our service teams provide constant support and timely delivery of spare parts, ensuring maximum reliability and performance of EMG machines.


REMOTE ASSISTANCE was developed during the COVID-19 pandemic to provide support to customers when physical presence on-site was not feasible.

Today, it has evolved into a cost-effective alternative, allowing customers to save on travel and installation expenses.

It is performed by one or two EMG technicians, who follow and accompany the customer operators through cameras and microphones.

Our technicians remotely view what the operators see through the cameras, offering guidance and instructions via the microphone on how to address the issue.

This assistance primarily relies on connection software, enabling seamless remote video connections and information exchange.